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We endeavour to ensure that Scotland’s Theme Park and the events we host are as accessible as possible providing a positive experience for all.
Most of our rides are wheelchair friendly however, a small number for safety reasons are not suitable. Staff are able to provide advice on the suitability of each ride.

Information Desk
The Information Desk is located at the main entrance to the Theme Park where staff can provide advice on any restrictions, as well as ticketing information and other facilities.

Free Carers Pass
On presentation of a valid NHS ID card, carers can receive a free pass for the rides when accompanying a paying person requiring ASN support.

All our hosted events, for example Easter, the Pumpkin Outdoor Festival, Destination Christmas, feature dedicated ASN sessions. Details will be available online.

Car Parking
Dedicated blue badge spaces are available within our car parks.  Car parking at the Theme Park is free.

Accessible toilets are available at throughout the complex. Baby changing facilities are located in Arcade Area, Foodcourt Area.

Visual or Hearing Impairment
Assistance dogs are welcomed however, they cannot be left unattended or go on the rides.  Non-assistance dogs are not permitted at the Theme Park when on a lead.

First Aid
First Aiders are available throughout the building and outside.  Security or Park Managers will be able to summon a First Aider

Our onsite hotel, the Alona Hotel, has accessible bedrooms and both the restaurant and function suite are wheelchair friendly.